Superior customer experience through digital transformation
The digital revolution has spoiled us. Amazon, Uber and Spotify have showed us how easy and hassle-free access to services and products can be. Today’s Customer expects a similar customer experience from their insurers. And it is not just about finding the insurer with that excellent product portfolio, it is about value associated with ease and convenience when dealing with their insurance branch.
To be a leader in this changing environment, you need a deeper level of knowledge, awareness and insight. By understanding today’s digital, always-on consumer and taking advantage of new technologies and practices, you can move into the real-time world: a world of constant presence, data availability and service, and reap new rewards. Insurance organizations can unlock maximum value from each customer relationship by joining them in the real-time world. This is 'Now Insurance' according to Atos.
At Atos, 'Now Insurance' isn’t merely about adding a Facebook page or launching an app. It’s about pursuing new business models and opportunities by exploiting the power of digital solutions such as social media, mobile, analytics and cloud. 'Now Insurance' enables you to use real-time data to improve risk costing, move to dynamic pricing and manage claims faster. It enables you to understand customer behavior, predict customers’ actions and needs, and deploy unique, value-added services that match their context and desires.
Atos 'Now Insurance' Customer Experience for next-generation unified, personalized insurance services across channels & devices
Our core mission is to drive digital connections to make our clients ‘Now’ financial organizations. 'Now Insurance' provides the end-to-end solutions that will evolve your business technology to make the most of every customer contact with the aim of driving long-term competitive advantage.
Our solutions maximize the value of faster, secure, guaranteed transactions; enable you to deliver targeted customer engagement and richer experiences across every channel; to realize measurable value from customer data and predict their needs, so that you can deploy unique, value-added services to match their context and desire.
• CUSTOMER DNA & ANALYTICS - Drive customer engagement with behavioural customer DNA >> click here
• OMNI-CHANNEL CUSTOMER MANAGEMENT - Provide great user experience accros any channel, any time, any place >> click here
• NEXT GENERATION BRANCH - Redesign the branch network to enhance the digital customer experience at the branch >> click here
• DIGITAL MARKETING - Improve targeting with tailored services based on rich customer intelligence and prediction >> click here
• DIGITAL ADVICE - Bespoke ‘digital advice’ that fits customers’ daily lives >> click here
Atos’ digital transformation of your insurance organization's customer experience enables these benefits:
▶ Tailored customer relevance & digital advise
▶ Increased acquisition rate
▶ Improved retention rate
▶ Significant cross sell / upsell
▶ Higher loyalty