An ESN is not related to a business artifact; it is supporting the ones creating those business artifacts: employees. It doesn’t support a specific business function, process or content lifecycle, although it could, but it really excels in supporting employee interaction, across organization silo’s and time differences. It is a communication and collaboration infrastructure like the telephone and just like the telephone, the true benefits from an ESN will come from the so called ‘network effect’.
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Global Innovation, Business Development and Strategy